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FRIULMAC SERVICE

No matter where you are, Friulmac Service has you covered. Our global network and team of expert technicians ensure you receive fast and reliable support for your machines and components.

FRIULMAC SERVICE & MAINTENANCE

Comprehensive Support for Optimal Performance

Friulmac Service prioritizes keeping your operation running smoothly. We offer a multifaceted customer service approach to ensure minimal downtime and maximize your Overall Equipment Effectiveness (OEE).

Get the help you need, fast! Our dedicated technical specialists are available for on-site and online support, minimizing downtime and maximizing your productivity. Furthermore, we offer comprehensive training programs, conducted either in-house or at your facility. This empowers your team with the knowledge and skills necessary for optimal machine operation.

A specialized department handles all maintenance and repair needs, from complete machines down to individual components. This ensures your equipment receives the expert care it deserves. Finally, after the rigorous factory acceptance test, our skilled technicians personally ship and install your machine, ensuring a seamless transition into your workflow.

Friulmac’s commitment to your success extends beyond the sale. Through Friulmac Service, we offer a comprehensive suite of support services to help you achieve peak performance and maximize your return on investment.

Remote diagnostics

We do remote diagnostics to control our machines right functioning.

Training

Our trainings ensure the perfect use of our machines and production lines.

Software upgrade

Software upgrade and working applications configuration.

Installation and start-up

Installation and start-up of machines and production lines.

Overhauls and upgrades

We carry out overhauls on pre-existing machines and dedicated lines, making modifications to the hardware at the customer’s request to increase efficiency.

Repairs & maintenance

Periodic maintenance of our machines and assistance in case of breakdowns or malfunctions.

How to open a ticket

After your Friulmac machine is installed, we offer a centralized system for all your service requests. This streamlined ticketing system ensures your inquiries reach the most qualified individual for a faster resolution.

Whether you require spare parts, remote technical support, or on-site assistance, simply submit a ticket and our team will swiftly connect you with the right expert to address your needs. This efficient system guarantees a quicker response and a smooth resolution to any query you may have.

SPARE PARTS SUPPORT

Need assistance with your Friulmac machinery? Our highly qualified spare parts specialists are here to offer comprehensive support for all your needs:

  • Expert Identification: We’ll quickly and accurately identify the exact spare parts you require, ensuring a seamless repair process.
  • Streamlined Ordering: Get fast quotes and easy ordering for all replacement parts, minimizing downtime.
  • Reliable Supply: We guarantee the timely delivery of high-quality parts, keeping your machinery operational.
  • Comprehensive Repair Services: Our skilled technicians can repair individual components or entire working groups, getting your equipment back to peak performance.
  • Customizable Solutions: We offer tailor-made spare parts kits specific to your machine model and serial number, ensuring you have the right parts on hand.
  • Proactive Maintenance: Invest in pre-assembled maintenance kits to keep your machinery running smoothly and avoid unexpected breakdowns.
  • Expert Recommendations: Our team can expertly advise on spare or wearing parts you may need, preventing future issues and optimizing your equipment’s lifespan.

 

With Friulmac’s dedicated spare parts department, you can rest assured that you have a reliable partner supporting your woodworking needs, every step of the way.

FRIULMAC SERVICE

OPEN A TICKET


AUGUST 6-9

Exhibit Hall B Booth# B8073

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